Reference

Legal Conditions for Your Hagy Bat Account

Before you open an account and move funds through bKash, Nagad, or Rocket, these are the terms that govern how we operate and what we expect from you.

Jurisdiction-Dependent AccessAccount Eligibility RulesMobile Wallet TermsPrivacy and Data Rights
Hagy Bat Legal Conditions for Your Hagy Bat Account
LEGAL CONTACT PATHS

Reach Us About Account or Legal Questions

If you have a question about your account terms, need to raise a dispute, or want to submit a data request, the channels below are how you reach the right team. Have your account ID and, where relevant, the transaction reference from your bKash, Nagad, or Rocket app ready — this speeds up every query.

Live Chat Open the chat widget from any page in your account. Use this for urgent account queries, transaction disputes, or eligibility questions that need a fast response.
Email Support Send account and legal queries to our support address. Include your account ID and a clear description of the issue. We work through written requests in queue order.
Help Centre Our help centre covers the most common account, payment, and legal questions. Search before raising a ticket — many answers are already documented there.
DATA AND SECURITY PRACTICE

How We Handle Your Account Data

Your account data — including wallet details linked to bKash, Nagad, and Rocket — is held securely and accessed only for operational and compliance purposes. We do not sell personal data. You have the right to request a copy of what we hold, ask for corrections, or request deletion subject to any retention obligations we carry under applicable law.

Data Retention

Transaction records and account data are retained for the period required by applicable legal and financial compliance rules. After that window, data is deleted or anonymised on a rolling schedule.

Cookie Use

We use cookies to keep your session active, remember your wallet preference, and monitor for unusual account activity. You can manage cookie settings from your browser at any time.

Account Security

Every login is monitored for device and location signals. If something looks off, we may require an OTP step before granting access — this protects your wallet balance and account history.

Your Data Rights

To request access, correction, or deletion of your data, contact us via email with your account ID. We will respond within the timeframe required by the law of the applicable jurisdiction.

Common Questions About Terms and Account Rights

Here are the questions we see most often about account conditions, data handling, and how our legal terms apply in Bangladesh and other supported regions.

Yes. Whether you can open and maintain an active account depends on the laws that apply in your location. We cannot override local legal restrictions — access is always subject to your jurisdiction's rules.

Payment details sent via bKash or Nagad are used solely to process that transaction and are logged against your account for compliance purposes. We do not store full wallet credentials beyond what is required.

Yes. Email our support team with your account ID and a data access request. We will compile your account records and respond within the timeframe required by applicable law in your region.

Contact us via live chat or email with your account ID and the transaction reference from your Rocket, bKash, or Nagad app. We review each dispute on its own record and respond through the same channel.

We may ask for a government-issued ID and proof that the wallet belongs to you. This step is required before funds are released back to your Nagad or Rocket account in line with verification rules.

Send a written request to our support email with your account ID. Closure and deletion are processed subject to any outstanding balance, active transactions, and retention obligations under applicable law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.